When we think of mass SMS from a strictly professional point of view, we imagine marketing campaigns or sending double authentication codes. It is true that these are two of the most common use cases. However, we must not forget that the great versatility of text messages makes them an ideal tool for managing multiple use cases. One of them is the possibility of receiving SMS online in Spain. That is, that your own company can receive text messages from its clients or users.
Why, as a company, we want to receive SMS
This means that technology allows you to turn a list of jordan cell phone number one-way communication channel into a conversational one. And why are you interested in receiving SMS? Because it allows you to strengthen relationships with your customers and improve their engagement rate with your communications.
The technology that makes this process easier for you is a virtual mobile number. Thanks to it, in addition to being able to send mass SMS campaigns, you will also be able to receive responses from your clients.
Before going into detail about what a virtual mobile number is, let’s look at the different options in which we may want to receive SMS online in Spain.
A mass SMS is fast, effective and economical. It allows your messages to be seen. Opening rate of 98% and reading rate of 90%. Users claim to open SMS within three minutes of receiving them. And at the same time, you will also see and read them.
The most common situations in which businesses want to receive SMS are the following.
Confirmation of appointments
When you send an appointment reminder to avoid how to find unique telegram stickers unwanted no-shows, you have the opportunity to offer a rescheduling option. That is, if your user can’t make the appointment, they will have to find your phone number to let you know. Assume they won’t do this. Avoid this by allowing them to reply to your reminder and let you know they can’t make it. This way, you can offer cz lists the slot to someone else and avoid missed appointments and empty calendars.
Confirmation of order delivery
It is widely used to send communications informing when an order is leaving for its destination. However, these messages end up being very generic and do not guarantee that the person will be at the right place to collect it.
With a simple SMS indicating when the carrier will be at your client’s home, you can avoid unnecessary trips. If you also offer the option of replying to the SMS and confirming whether they will be there to deliver the package, you will optimize your staff’s routes and make more effective deliveries.
Collect feedback
Another use of SMS is the ability to gather information or opinions from your customers. If they have purchased your product or tried a service, attended an event or stayed with you, you can thank them with a text message in which you also ask for their opinion.
They will certainly open that SMS. So, by simply replying, they can share essential feedback with you. This will help you improve your commercial value proposition.
Collecting data
At some point, you’ve thought about cleaning up your database or updating the information in it. You can send emails with forms to ask your users to share the data you’re missing. However, these types of communications can get lost in crowded inboxes. To avoid these requests falling through the cracks, send a simple text message with the 2 or 3 questions you want to ask. Your users will almost automatically respond with the data you’re missing.
