This model describes five possible strategies for conflict behavior, which are usually presented as a matrix with two axes: the vertical one is “assertiveness”, and the horizontal one is “willingness to cooperate”.
The tool helps to quickly analyze the current conflict. Understanding what outcomes may be, you can estimate how bad or good this or that decision may be. Thus, you can manage the conflict situation, that is, lead to the desired, optimal outcome for you.
Assertiveness is when a person
Defends their Kilman model binance database interests in a conflict. On the vertical axis, we show how much a person takes their interests into account. Cooperativeness is the willingness to take into account the interests of others, sacrificing something of their own.
If a conflict arises:
Think about Kilman model what you are willing to sacrifice and how much you want to get something in return.
Based on the answers to these questions, choose one of the options below that is best for you.
Positive inversion
A technique that allows you to neutralize the negative force of a message and emphasize the positive aspects of any statement.
An example of the application of positive inversion
“Your outfit is completely inappropriate, your aero leads suit is ridiculous.” “Thank you for noticing my new suit, it’s very comfortable to run in.”
“Your communication style irritates me: you are too aggressive, change immediately.” “It’s great that you overcame your irritation to talk to me about this, and it’s great that you are helping me change.”
“This team is incapable of anything, all these ideas are secondary. “It’s great that you consider us a team too!”
“Digitization” of criticism
If someone insists Kilman the complete guide to link building in the uk model that another person’s idea is not good enough, ask the critic to answer the question: “If the idea is not good enough for us in some way, what aspects of the business would be worse if we accepted the proposal we are discussing?”